Shipping

Domestic Shipping

All items are shipped via USPS or UPS Ground and are typically packaged and dispatched the next working day. Please note holidays and adverse weather conditions may affect delivery times.

Returns

Please contact us for any return questions at health@kehawellness.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need to enclose the receipt or proof of purchase. 

To start a return, you can contact us at health@kehawellness.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item(s), so that we can action and correct this issue.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food and drinks) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.